Return and Refund Policy Statement

Thank you for shopping with us.

If you are not entirely satisfied with your purchase, we're here to help.

RETURNS

You have 30 calendar days to return an eligible item* from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Returned Items must be received in new condition, and in its original packaging, with all paperwork including manuals, assembly instructions and your packing slip, as well as all accessories to ensure full credit.

Your item needs to have the receipt or proof of purchase.

ELIGIBLE ITEMS*

If you are not satisfied with your purchase, we will refund your purchase price less any applicable restocking fees. Personalized items such as signage,banners, printing, etc. are not eligible for refund unless approved by customer service. Sale, Clearance and/or Final Sale items cannot be returned or exchanged for any reason. ALL SALE ITEMS ARE FINAL.

REFUNDS

Please contact us to obtain a return merchandise authorization (RMA) number. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a 30 business days, depending on your card issuer's policies.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or damaged upon receipt. Shipping costs are non–refundable. Please keep all shipping receipts, as we cannot be responsible for returned merchandise lost in transit.

CONTACT US

If you have any questions on how to return your item to us, contact us by phone at 800.876.5317 or by email at info@RoyalPurpleMerchandise.com.

Updated December, 2019